Last updated: July 15, 2026
Unused credits are eligible for a full refund within 7 days of purchase. After 7 days, unused credits are non-refundable but remain valid and never expire. To request a refund for unused credits, contact us at support@launchclip.net with your account email and purchase details.
Once a credit has been consumed for video generation, it is non-refundable regardless of the outcome. Video generation involves computational resources that are expended at the time of processing.
If a video generation fails due to a technical error on our side, the consumed credit will be returned to your account automatically within 24 hours. Credits are not returned for failures caused by the submitted website being inaccessible, behind authentication, behind WAF/bot protection that blocks our analysis, or containing insufficient content for a meaningful video.
Subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access to your plan benefits until the end of the current billing period. Canceling a subscription does not refund the current billing period.
AI-generated video quality varies based on the submitted website's content and structure. We do not offer refunds for videos that do not meet subjective quality expectations, as the generation process is not deterministic. We are actively improving the pipeline and welcome feedback at support@launchclip.net.
To request a refund for unused credits, send an email to support@launchclip.net with:
Refunds are typically processed within 5-10 business days and will be returned to the original payment method.
We aim to respond to all refund requests within 3 business days. If we fail to respond within this period, Creem (our Merchant of Record) may initiate a refund on our behalf in accordance with their policies.
LaunchClip uses Creem (Creem LLC) as its Merchant of Record. All payments are processed through Creem, which handles payment collection, tax compliance, and chargeback management. As the legal seller, Creem reserves the right to issue refunds for purchases within 60 days in accordance with applicable consumer protection laws. For payment disputes or chargebacks, Creem's resolution policies apply.
We reserve the right to deny refund requests in cases of suspected abuse, fraud, or violation of our Terms of Service. Refunds for promotional credits or free trial credits are not available.
For any questions about this Refund Policy, contact us at support@launchclip.net.